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Articles published by J.D. Power

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Utility Digital Strategies Not Keeping Pace with Customer Expectations and Behaviors, J.D. Power Finds
From J.D. Power
Via Business Wire
Wireless Purchases Through Apps Increase, Leading to Increase of Value and Affordability Perceptions, J.D. Power Finds
From J.D. Power
Via Business Wire
Vehicle Dependability Slumps as Rate of Deterioration Increases, J.D. Power Finds
From J.D. Power
Via Business Wire
Digital Channels Improve Wireless Customer Care Experience, J.D. Power Finds
From J.D. Power
Via Business Wire
Despite Ubiquity, Credit and Debit Card Processing Drags Down Small Business Satisfaction With Merchant Services Providers, J.D. Power Finds
From J.D. Power
Via Business Wire
J.D. Power-GlobalData U.S. Automotive Forecast for January 2024
From J.D. Power
Via Business Wire
Generation Z Customers Use Phones More and Experience More Network Problems, J.D. Power Finds
From J.D. Power
Via Business Wire
Manufacturers with Large Electric Vehicle Portfolio Have Higher Website Satisfaction, J.D. Power Finds
From J.D. Power
Via Business Wire
J.D. Power-GlobalData U.S. Automotive Forecast for December 2023
From J.D. Power
Via Business Wire
Most Patients Struggle with Access to Doctors While in a Hospital, J.D. Power Finds
From J.D. Power
Via Business Wire
Customers More Satisfied with National Banks, Yet Leave for Better Interest Rates, J.D. Power Finds
From J.D. Power
Via Business Wire
Higher Monthly Bills Contribute to Decline in Customer Satisfaction with Electric Utilities, J.D. Power Finds
From J.D. Power
Via Business Wire
Auto Finance Websites and Mobile Apps Lag Digital Offerings of Comparable Industries, J.D. Power Finds
From J.D. Power
Via Business Wire
Small Business Credit Card Customer Satisfaction Surpasses Pre-Pandemic Highs as Financial Outlook Improves, J.D. Power Finds
From J.D. Power
Via Business Wire
Manufacturer Apps for Gas-Powered Vehicles Continue to Plague Owners with Connectivity-Related Issues, J.D. Power Finds
From J.D. Power
Via Business Wire
Many Insurers Struggle to Deliver Seamless Digital Experience as Repair Cycle Times Rise, J.D. Power Finds
From J.D. Power
Via Business Wire
Gas Utility Residential Customers More Worried About Utility Bills Than Taxes, J.D. Power Finds
From J.D. Power
Via Business Wire
J.D. Power-GlobalData Forecast November 2023
From J.D. Power
Via Business Wire
Wealth Management Apps Become Gateway to Client Satisfaction and Retention, J.D. Power Finds
From J.D. Power
Via Business Wire
2024 U.S. ALG Residual Value Awards Highlight Continued Excellence and Attention to Detail
From J.D. Power
Via Business Wire
Customer Satisfaction with Mortgage Lenders Rises but Signs Point to Challenges Ahead, J.D. Power Finds
From J.D. Power
Via Business Wire
Electric Utilities Unable to Halt Slide in Business Customer Satisfaction as Costs Mount, J.D. Power Finds
From J.D. Power
Via Business Wire
Senior Living Community Satisfaction Stabilizes as Staffing and Activities Improve, J.D. Power Finds
From J.D. Power
Via Business Wire
Digital Engagement Paramount to Customer Satisfaction, Reducing Cost to Serve, J.D. Power Finds
From J.D. Power
Via Business Wire
Increasing New-Vehicle Inventory, Moderating Prices Boost Sales Satisfaction, J.D. Power Finds
From J.D. Power
Via Business Wire
Online Mattress Shoppers More Satisfied with Purchase Than In-Store Shoppers, J.D. Power Finds
From J.D. Power
Via Business Wire
Asset Management Websites Not Effectively Nurturing Advisor Relationships, J.D. Power Finds
From J.D. Power
Via Business Wire
Home Security Customers Feeling Secure with Purchase and Experience, J.D. Power Finds
From J.D. Power
Via Business Wire
J.D. Power-GlobalData U.S. Automotive Forecast October 2023
From J.D. Power
Via Business Wire
Small Business Banking Customer Satisfaction Surges as Digital and In-Person Support Channels Improve, J.D. Power Finds
From J.D. Power
Via Business Wire
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