WOW24-7 continues to make headway in the industry after obtaining ISO certification – a testament to the company’s ability to deliver customer satisfaction and attests to WOW24-7’s thorough business and quality control processes.
“This latest accomplishment is for everyone who continues to trust the exceptional work that we do. The ISO (International Standard Organization) standards assure our customers and other business partners that the processes and data we have are competitive. It marks our continued commitment to top-level customer satisfaction,” says WOW24-7’s Bogdan Dychko.
Bogdan says obtaining the ISO certification sets the growth trajectory of WOW-24-7 and what it can offer to organizations and businesses in the years to come. The ISO framework is an excellent audit tool because it sets minimum expectations and benchmarks, which ensure that WOW24-7 operates at top-level standards and offers world-class service to its customers.
WOW24-7 has continued to lead the charge in providing inbound and outbound solutions that can transform business processes and help businesses gain more profit. Bogdan says a 24/7 contact center like WOW24-7 can become a business’ reliable assistant in dealing with new and returning customers.
“The key to reducing pressure at the workplace is delegating responsibilities, and outsourcing exactly works like that,” explains Bogdan. “Call center as a service allows for delegating duties of customer support to outsourced specialists, which is easier than managing in-house teams, especially when you need large groups of call agents,” he adds.
WOW24-7 offers a bilingual service that helps businesses handle a diverse client base in the most efficient way. It provides scalable support solutions that help small businesses manage the volume of their customer inquiries. It has a team of specialists that provide help with overflow, seasonal support, after-hour support, and more.
Its call center services include Level 1 technical support. WOW24-7’s Level 1 tech support offers basic help desk resolution by attending to customer inquiries across multiple channels and utilizing troubleshooting methods.
Bogdan says given that defining whether a potential customer is qualified to purchase a product or service is a difficult and time-consuming task, WOW24-7 agents do a thorough job verifying prospective customers by using assessing principles like evaluating customers’ financial abilities, the extent of their needs in a business’ services, their willingness to purchase such services and more.
WOW24-7 utilizes omnichannel support to resolve customer problems at a faster speed. The company’s extensive background includes work with different industries such as SaaS customer support and E-Commerce outsourcing services, Venture Capitals, Tourism, Telecommunication and FinTech providers, Software and Hardware Development businesses.
Those who want to learn more about WOW24-7 and the entire list of services it offers may visit the website for more information.