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Physical Operations Leaders Step Up Investments in Workforce and Technology to Reinvent Operations, Samsara Research Shows

Despite macroeconomic uncertainty, Samsara’s State of Connected Operations Report shows leaders investing heavily in digitization to improve supply chains, employee skills, and sustainability practices—with positive returns

  • 59% of physical operations leaders are onshoring their operations in 2023
  • 84% will use generative artificial intelligence by 2024, and only 5% have no plans to adopt it
  • 1 in 6 employees in 2025 are predicted to do jobs that don’t exist today
  • 62% will monetize electric vehicles through pay-per-use or subscription charging stations by 2025

Samsara Inc. ("Samsara") (NYSE: IOT), the pioneer of the Connected Operations™ Cloud, today announced its 2023 State of Connected Operations Report, offering a new look into how the organizations within industries that drive more than 40% of the global GDP* are reinventing their operations. With perspectives from more than 1,500 physical operations leaders across nine countries, the report uncovers the investment strategies leaders are pursuing to build new revenue streams, leverage emerging technologies, and rise above economic and geopolitical uncertainty. The research found that Connected Operations Leaders—those who reported the highest level of digital maturity–were 6x more likely to exceed their financial goals by 25% or more.

This press release features multimedia. View the full release here:

Samsara’s 2023 State of Connected Operations Report (Graphic: Business Wire)

Samsara’s 2023 State of Connected Operations Report (Graphic: Business Wire)

"There is no denying that monumental shifts are underway in operations. Leaders are making investments aimed at strengthening their organizations and improving the customer experience for millions of people," said Jeff Hausman, Chief Product Officer at Samsara. "Our research shows that those who have made digital transformation a key priority are better equipped to bring their organizations into the future, with many expecting positive change and return on investment as soon as the next 12-18 months.”

Physical operations leaders experienced a variety of challenges that drove headlines and boardroom discussions this past year. With elevated fuel costs and inflation, labor and equipment shortages, and supply chain constraints, they overcame these challenges by turning to technology and doing more with less. Below is a glimpse of the leaders’ priorities this year and their predictions for the future.

Reworking Supply Chains and Technology Budgets to Build Resiliency

The importance of operational visibility is growing and driving investments. Supply chain delays and shortages, volatile fuel prices, and cross-border travel and trade are the top three concerns of leaders. To increase supply chain predictability and efficiency, 59% plan to move operations back to their country of origin, known as onshoring, this year. Real-time operations data is a competitive advantage and critical for decision-making for 90% of leaders. As such, 67% are increasing their technology budgets this year.

Out with the Old—in with AI, Automation, and Digital Workflows

With boosting efficiency top of mind, leaders are leaning into generative artificial intelligence (AI) and automation. By 2024, 84% of leaders plan to use generative AI and 91% automation to modernize their operations. Further, 51% are already using or plan to use autonomous vehicles and/or equipment this year. Leaders are also scrapping pen-and-paper processes for digital workflows, and by 2025 they predict 55% of their employees in the field will rely on digital workflows to perform day-to-day tasks.

Investing in Workforce Development isn’t a Perk, it’s a Priority

The future of work is rapidly changing as technology transforms legacy ways of getting work done. Consider in just two years, leaders predict 1 in 6 employees will be doing jobs that don’t exist today. This helps illustrate why more than half (52%) report teaching employees how to use new technologies is a top priority this year. An estimated $7 billion will be spent on training, upskilling, and reskilling employees in 2023 across the organizations surveyed.

Using Sustainability as Fuel for New Revenue Streams

Investments in sustainability are leading to the invention of new operating models. Last year, Samsara’s research found 49% of leaders were planning to accelerate their electric vehicle (EV) adoption to combat rising fuel costs. Now, they are looking beyond adoption and will monetize EVs through pay-per-use or subscription charging stations (62%) and sell energy back to the grid (58%) by 2025. At this time, leaders predict 53% of their organizations' fleet vehicles will be electric or hybrid.

Hausman added, "The bottom-line benefits of digitization are clear, but it's the positive impact on lives and the environment that will be the most incredible to see. These leaders are shaping what we'll remember as a transformative decade in physical operations."

To view all insights from the 2023 State of Connected Operations Report—and discover the strategies Connected Operations Leaders are using to reinvent their operations—visit here.

About the Research

The 2023 State of Connected Operations survey was conducted by an independent research firm, Lawless Research, between February 6 and March 10, 2023. The surveyed audience was 1,525 physical operations leaders (C-suite executives, presidents, vice presidents, and directors) across nine countries: Belgium, France, Germany, Ireland, Luxembourg, Mexico, Netherlands, United Kingdom, United States. This survey was 10 minutes long and conducted online, in either the English language or translated into a local language across markets. Global results have been aggregated across all responses to provide an average. Please see the full report for additional information about the research.

*Organizations that manage physical operations represent more than 40% of global gross domestic product (GDP); internal estimate based on 2022 analysis of multiple third-party sources.

The information provided in this press release is for general informational purposes only. Samsara does not guarantee you will achieve any specific results if you follow any advice in the press release or 2023 State of Connected Operations Report. It may be advisable for you to consult with a professional such as a lawyer, accountant, architect, business advisor, or professional engineer to get specific advice that applies to your specific situation.

About Samsara

Samsara is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. Samsara operates in North America and Europe and serves tens of thousands of customers across a wide range of industries including transportation, wholesale and retail trade, construction, field services, logistics, utilities and energy, government, healthcare and education, manufacturing, and food and beverage. The company's mission is to increase the safety, efficiency, and sustainability of the operations that power the global economy.

Samsara is a registered trademark of Samsara Inc. All other brand names, product names or trademarks belong to their respective holders.


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