AI-based Platform provides real-time feedback to improve Motivational Interviewing

Ontrak Health (NASDAQ: OTRK), a leading AI-powered and telehealth-enabled healthcare company, announced a partnership with Lyssn, an innovative software platform that uses AI and natural language processing to enhance communication and outcomes between healthcare professionals and their members. The partnership will provide Ontrak Health Care Coaches with real-time analysis and feedback on the fidelity of Motivational Interviewing (MI) during coaching calls with members.

Motivational Interviewing is a therapeutic approach that involves helping individuals explore and resolve ambivalence to change, leading to increased engagement and participation. Using Lyssn's AI-powered platform, Ontrak Health Care Coaches will receive real-time feedback on their MI skills and alignment to gold standard best practices linked to positive client outcomes The real time input based on thousands of real sessions enables Care Coaches to adjust and improve their dialogue during member coaching sessions.

"This is a game-changer for Ontrak Health and our Care Coaches," said Dr. Judith Feld, Chief Medical Officer of Ontrak Health. "The ability to receive real-time feedback and analysis on MI fidelity during coaching calls is a breakthrough approach to improving our coaching programs. We expect this to lead to better program engagement, improved satisfaction, and positive outcomes for our valued members and Care Coaches."

"We're excited to partner with Ontrak Health to help improve the quality of their coaching programs," said Dave Atkins, Ph.D., CEO of Lyssn. "Our research-backed platform and intuitive tools are uniquely positioned to measure MI against widely established fidelity standards. This unique partnership represents a paradigm shift in the sector, enabling Care Coaches to unlock valuable evidence-based insights and feedback to help members improve their quality of life and well-being.” Ontrak Health's partnership with Lyssn addresses the importance of real-time feedback during coaching and efficiently improving our approach by measuring MI fidelity to our standards. By aligning adherence to MI during coaching calls, Ontrak Health can enhance member engagement and satisfaction, ultimately leading to better health outcomes and cost savings.

About Ontrak, Inc.

Ontrak, Inc. is a leading AI and telehealth-enabled healthcare company, whose mission is to help improve the health and save the lives of as many people as possible. Ontrak identifies, engages, activates, and provides care pathways to treatment for the most vulnerable members of the behavioral health population who would otherwise fall through the cracks of the healthcare system. We engage individuals with anxiety, depression, substance use disorder and chronic disease through personalized care coaching and customized care pathways that help them receive the treatment and advocacy they need, despite the socio-economic, medical and health system barriers that exacerbate the severity of their comorbid illnesses. The company’s integrated intervention platform uses AI, predictive analytics and digital interfaces combined with dozens of care coach engagements to deliver improved member health, better healthcare system utilization, durable outcomes, and savings to healthcare payors. Learn more at www.ontrakhealth.com

About Lyssn.io, Inc.

Lyssn created and scaled the only AI and natural language processing platform that uses the same gold-standard evaluation tools trusted by experts in academia and healthcare to deliver real-time feedback that accelerates positive outcomes in the behavioral health, coaching and human services sectors. With always-on quality improvement and intuitive, on-demand training, Lyssn supports and documents the use of evidence-based practices while improving service quality. Lyssn’s AI can help practitioners of all kinds hone their skills, while empowering organizations to better support staff and programs overall to improve patient/client engagement and outcomes. Rooted in over a decade of scientific inquiry, Lyssn’s technology has been validated in over 60 peer-reviewed academic publications, and is in use in clinical, social services, academic, and population health settings across the US and in the UK. Lyssn represents the new standard of practice in health and human services. For more information, visit www.lyssn.io. And follow Lyssn on LinkedIn, Facebook, Instagram, and Twitter at @lyssn.io.

Forward-Looking Statements

Except for statements of historical fact, the matters discussed in this press release are forward-looking and made pursuant to the Safe Harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward looking statements may include for example statements regarding: our ability to improve adherence to Motivational Interviewing and its effect on better program engagement, higher member satisfaction, better health outcomes and cost savings. These forward-looking statements reflect numerous assumptions and involve a variety of risks and uncertainties, many of which are beyond our control, which may cause actual results to differ materially from stated expectations. These risk factors include, among others, dependence on key personnel and the ability to recruit, retain and develop a large and diverse workforce; high customer concentration and the ability of our customers to terminate our contracts for convenience; intense competition and substantial regulation in the health care industry; changes in regulations or issuance of new regulations or interpretations; limited operating history; our inability to execute our business plan; increase our revenue and achieve profitability; lower than anticipated eligible members under our contracts; our inability to recognize revenue; the adequacy of our existing cash resources and anticipated capital commitments to enable us to continue as a going concern; our ability to raise additional capital when needed; lack of outcomes and statistically significant formal research studies; difficulty enrolling new members and maintaining existing members in our programs; the risk that the treatment programs might not be effective; difficulty in developing, exploiting and protecting proprietary technologies; continued business disruption and related risks resulting from the outbreak of the novel coronavirus 2019; general economic conditions, nationally and globally, and their effect on the market for our services, competitive pressures and trends in our industry and our ability to successfully compete with our competitors, changes in laws, regulations, or policies, our receipt of a deficiency notification from the Nasdaq Stock Market regarding the trading price of our common stock, and risks related to our ability to realize the potential benefits of and to effectively integrate acquisitions. You are urged to consider statements that include the words “may,” “will,” “could,” “should,” “believes,” “estimates,” “projects,” “potential,” “expects,” “plan,” “anticipates,” “intends,” “continues,” “forecast,” “designed,” “goal,” or the negative of those words or other comparable words to be uncertain and forward-looking. For a further list and description of the risks and uncertainties we face, please refer to our most recent Securities and Exchange Commission filings which are available on its website at http://www.sec.gov . Such forward-looking statements are current only as of the date they are made and based on information available to us on the date hereof, and we assume no obligation to update any forward-looking statements, whether as a result of new information, future events or otherwise, except as required by law.

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