Struggling to get consistent bookings? Attracting the wrong kind of guests? Don’t know how to make a listing stand out? Getting stressed with 2 and 3 star reviews? Having a short-term rental business can feel overwhelming. Fortunately, Marta Miner Consulting is here to help Airbnb, VRBO, and other hosts step up their game in the COVID or post-COVID era – separating themselves from the immense competition.
The popularity of short-term rental sites is at its all-time high, and during the COVID outbreak, Airbnb became even more popular. Guests were afraid to stay in hotels due to being in close proximity to other people, common spaces, and shared ventilation. These factors caused more and more travelers to choose short-term rentals for their trips. A significant increase in guests who go on “staycations” – particularly those who could not or chose not to do any air travel – has been observed as well.
Fast-forward to now that COVID restrictions have relaxed, everyone is ready to travel again – which creates a great opportunity for hosts to make profits and accommodate the sea of travelers. People are realizing that renting their space on Airbnb can be a profitable business so everyone is jumping at the opportunity to get a piece of the pie.
But how does one stand out from the stiff competition?
Marta shares with her clients proven techniques to not only get more bookings but also increase guest satisfaction and profitability. A well-known fact is that during the pandemic, throughout all the industries, there was a huge decrease in customer care and service. Businesses were doing the bare minimum to survive – and that translated to a lack of customer satisfaction and loyalty.
Everyone has a story of some horrible customer service experience – from lack of care to long wait times and being kept on hold, to name a few. For hosts who are looking for long-term success and want to stand out in the very competitive market, the opportunity lies in increasing their customer service skills and delivering an unforgettable five-star experience to their guests.
In the words of Southwest Airlines President Emerita Colleen Barrett: “To earn the respect (and eventually love) of your customers, you first have to respect those customers. That is why Golden Rule behavior is embraced by most of the winning companies.”
Having stayed all over the world in all kinds of properties and owning investment properties in diverse markets throughout the US, Marta Miner knows exactly what guests are looking for when traveling and renting vacation homes. Through Marta’s programs, short-term rental owners and hosts can tap into that knowledge and achieve long-term success.
By following the three-step plan for short-term rental success, hosts learn how to: optimize their listings to maximize rental revenue; create a five-star guest experience to turn guests into fans for life; and furnish and decorate their rentals to satisfy all kinds of guests, setting them apart from the rest.
For more information about Marta Miner Consulting and their offerings, visit https://www.martaminer.com/.
About Marta Miner Consulting
Marta Miner Consulting is short-term rental consulting company that helps Airbnb and VRBO hosts get consistent bookings and five-star reviews through proven hosting strategies, stellar customer service, and decor tips.
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Company Name: Marta Miner Consulting
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Country: United States
Website: https://www.martaminer.com/
