Contact Center Innovator Recognized as a Leader for Total Cost of Ownership (TCO) and Return on Investment (ROI)

LiveVox (Nasdaq: LVOX), a proven cloud CCaaS platform built to transform contact center performance, has been awarded Exemplary status in Ventana Research’s 2023 Buyers Guide for Contact Center Suites. LiveVox was also named a Value Index Leader by Ventana Research for the platform’s Total Cost of Ownership (TCO) and Return on Investment (ROI). Ventana’s 2023 Buyers Guides are quantified, research-based reports evaluating technology providers and their products. Ventana Research assessed 22 vendors’ products utilizing their methodology – the value index – across seven key categories. Vendors awarded the Exemplary designation performed the best in meeting the overall Product and Customer Experience requirements.

LiveVox was awarded its leadership status because of its exceptional ratings in TCO and ROI, and its focus on creating strategic value for customers. With the rapid pace of change in technology and ever-changing consumer expectations, organizations are looking for a contact center partner such as LiveVox that can seamlessly integrate into their technology ecosystem at a competitive price point. LiveVox’s platform combines Omnichannel, AI, Customer Relationship Management (CRM), and Workforce Engagement Management (WEM) – and leverages a unified data model to simplify implementation and lower ongoing maintenance costs.

“Being recognized by Ventana as an Exemplary CCaaS provider is another testament to LiveVox’s ability to drive significant improvements in customer success and agent productivity with a highly-competitive TCO,” said John DiLullo, CEO, LiveVox. “Leveraging our AI-powered open architecture to create exceptional experiences for customers is the driving force behind LiveVox’s continued growth and success.”

“Contact center providers, like LiveVox, are vital when it comes to innovations that drive brand loyalty throughout the customer journey,” said Keith Dawson, VP and Research Director, Ventana Research. “Our Ventana Research Contact Center Suites Buyers Guide found that LiveVox is an Exemplary vendor and one of the highest performing CCaaS providers on the market. LiveVox’s singular focus on selectively applying innovation to create strategic business value for prospects and customers is a necessary perspective in the market and a good reminder for us all.”

To learn more about LiveVox’s proven cloud contact center platform, please click here.

About LiveVox

LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.

For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.

About Ventana Research

Ventana Research is the most authoritative and respected market research and advisory services firm. We provide insight and expert guidance on mainstream and disruptive technologies through a unique set of research-based offerings including benchmark research and technology evaluation assessments, education workshops, and our research and advisory services, Ventana On-Demand. Our unparalleled understanding of the role of technology in optimizing business processes and performance and our best practices guidance are rooted in our rigorous research-based benchmarking of people, processes, information, and technology across business and IT functions in every industry. This benchmark research plus our market coverage and in-depth knowledge of hundreds of technology providers means we can deliver education and expertise to our clients to increase the value they derive from technology investments while reducing time, cost, and risk.

Ventana Research provides the most comprehensive analyst and research coverage in the industry; business and IT professionals worldwide are members of our community and benefit from Ventana Research’s insights, as do highly regarded media and association partners around the globe. Our views and analyses are distributed daily through blogs and social media channels including Twitter, Facebook, and LinkedIn. To learn how Ventana Research advances the maturity of organizations’ use of information and technology through benchmark research, education, and advisory services, visit www.ventanaresearch.com.

Forward-Looking Statements

This press release contains certain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Some of the forward-looking statements can be identified by the use of forward-looking words. Statements that are not historical in nature, including those containing the words “anticipate,” “expect,” “suggests,” “plan,” “believe,” “intend,” “estimates,” “targets,” “projects,” “should,” “could,” “would,” “may,” “will,” “forecast,” “opportunity” and other similar expressions are intended to identify forward-looking statements. All forward-looking statements are based upon management estimates and forecasts and reflect the views, assumptions, expectations, and opinions of the LiveVox as of the date of this press release, and may include, without limitation, changes in general economic conditions, including as a result of COVID-19, all of which are accordingly subject to change. Any such estimates, assumptions, expectations, forecasts, views or opinions set forth in this press release constitute LiveVox’s judgments and should be regarded as indicative, preliminary and for illustrative purposes only. The forward-looking statements contained in this press release are subject to a number of factors, risks and uncertainties, some of which are not currently known to LiveVox, which may cause the LiveVox’s actual results, performance or financial condition to be materially different from the expectations of future results, performance of financial condition. Important factors, among others, which may affect actual results are described in the Company’s filings with the Securities and Exchange Commission (“SEC”), including our Annual Report on Form 10-K filed with the SEC on March 2, 2023. Although forward-looking statements have been made in good faith and are based on assumptions that LiveVox believes to be reasonable, there is no assurance that the expected results will be achieved. LiveVox’s actual results may differ materially from the results discussed in forward-looking statements. Readers are cautioned not to place undue reliance upon any forward-looking statements, which speak only as of the date made. These forward-looking statements are made only as of the date hereof, and LiveVox does not undertake any obligations to update or revise the forward-looking statements, whether as a result of new information, future events or otherwise, except as required by law.

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