Best Use of AI for Avaya Spaces® collaboration solution – and Avaya OneCloud™ CPaaS Named Best CPaaS

Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced two wins in the prestigious UC Today 2021 Awards:

• Best Use of AI: Avaya Spaces workstream collaboration solution
• Best CPaaS Solution: Avaya OneCloud CPaaS

Avaya Spaces was also named a Finalist in the category for Best Collaboration Platform.

“Avaya Spaces and Avaya OneCloud CPaaS provide incredible value and deliver exceptional communications and collaboration capabilities to customers as part of our Avaya OneCloud AI-powered experience platform,” said Simon Harrison, CMO, Avaya. “Both serve as key enabling solutions for the composable enterprise adapting to new ways of work and engaging with customers. We’re pleased to receive this recognition for Avaya innovation, and we will continue to build the best solutions for our customers and partners.”

Best Use of AI

Avaya Spaces is an immersive meeting and workstream collaboration platform combining HD video meetings, chat, a document repository, and task management. It supports the composable enterprise, providing agility to support changing business needs, models, and ways of working – ideal for the hybrid environment. Avaya unlocks better and more engaging meeting experiences through AI-powered enterprise applications and embedded conversational AI platforms. Our intuitive and easy-to-use modular, cloud-based AI capabilities offer an open composable architecture through the use of APIs anywhere in the world and open the door to nearly endless opportunities for future AI capabilities. The platform empowers domain experts to quickly integrate a wide range of AI-enabled insights and processes with the advanced capabilities of Avaya Spaces.

“If data is the new oil then AI is the refinery turning all of that oil into myriad products that we can use in our daily lives,” said Rob Scott, Publisher, UC Today. “The organizations in this category truly are at the pointy end of innovation, and Avaya with its Avaya Spaces collaboration platform infused with innovative AI is leading the way into the new world of work.”

Best CPaaS Solution

Avaya OneCloud CPaaS is at the heart of the Avaya OneCloud AI-powered experience platform enabling businesses to create experiences that matter for their employees and customers. Avaya’s unique approach to CPaaS enable us to deliver new CPaaS experiences to customers in a matter of days – which was essential in saving lives during the pandemic. Avaya OneCloud CPaaS-based Contact Tracing offering won the 2020 Pandemic Tech Innovation Award for Exceptional Innovation, and enabled organizations around the globe respond quickly in response to increased demands and critical needs during the crisis.

“Avaya was able to evidence innovation, growth and success with their API-centric proposition, and a composable approach that enables users to innovate faster,” said Scott. “Avaya OneCloud CPaaS is going a long way to enhance not only customer experience but also workforce productivity, and highlights Avaya’s impressive cloud transformation.”

Additional Resources

• Watch our recent Avaya Experience Builders video: Let's Talk Experiences.
• Learn how to Quickly Customize and Deploy Automated Processes with Avaya OneCloud CPaaS.
• Learn how Avaya OneCloud™ UCaaS can enable your work-from-anywhere culture, so everyone is always ready to meet unplanned work head on.

About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com.

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Source: Avaya Newsroom

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